NSW Energy and Water Ombudsman Janine Young unpacks the surge in energy complaints and explores what stronger consumer protections should look like.
SwitchedOn podcast: Energy complaints are soaring and consumers need better protection
SwitchedOn Podcast: Electrify everything … but mind the greenwash
New research finds Australia lags in providing transparency on appliance lifespan and maintenance, making it harder for people to electrify efficiently and responsibly.
Smart tech, dumb assumptions: Why energy consumers don’t behave like the industry expects
The energy industry needs to design products and services that align with how people actually live, rather than expecting them to fundamentally change their behaviour to fit industry models.
SwitchedOn podcast: Why the energy industry keeps getting consumers wrong
The energy industry has assumed consumers manage their energy use like ‘mini-economists’ or ‘mini-engineers.’ Digital sociologist Professor Yolande Strengers says this is wrong.
SwitchedOn podcast: Like a game of snakes and ladders – the struggle to switch on a community battery
In the first of a new series of interviews with local groups installing community batteries, Village Power director Graeme Martin explains what to do, and what not to do, if you want to install a community battery.
Our electricity pricing model is broken – and consumers are bearing the cost
Alan Pears says Australia’s energy pricing system is outdated and retailers and networks must shoulder greater risk so consumers can get a better deal.
SwitchedOn Podcast Summer Series: How I electrified
The SwitchedOn summer series – How I Electrified – is a 4-part series of interviews with Australian householders who’ve electrified their homes and transport.
SwitchedOn Podcast: Alan Pears on fixing Australia’s energy system
Alan Pears argues there are some basic flaws in our energy system that urgently need fixing, and it’s time energy networks and retailers shoulder more risk, not consumers.
SwitchedOn podcast: Renewables must fit communities, not the other way around
Director of RE-Alliance, Andrew Bray, says local energy hubs could bridge the gap between government, industry, and local communities.
“Don’t listen to politicians, talk to neighbours:” Slashing home energy bills takes a village
Climate Councillor Greg Bourne says solar electrification is unstoppable because it’s simply the most cost-effective option. Just ask your neighbour!
