Rising energy bills are driving a surge in complaints. The NSW Energy Ombudsman wants better consumer protections and retailer accountability.
Electrification
Australians are often being misled when they try to make sustainable electrical appliance choices, and consumer law isn’t doing enough to protect them.
NSW Energy and Water Ombudsman Janine Young unpacks the surge in energy complaints and explores what stronger consumer protections should look like.
New research finds Australia lags in providing transparency on appliance lifespan and maintenance, making it harder for people to electrify efficiently and responsibly.
The energy industry needs to design products and services that align with how people actually live, rather than expecting them to fundamentally change their behaviour to fit industry models.
The energy industry has assumed consumers manage their energy use like ‘mini-economists’ or ‘mini-engineers.’ Digital sociologist Professor Yolande Strengers says this is wrong.
UNSW study finds switching to electric heat pump hot water and using it as a solar soak can save Australian households hundreds of dollars a year.
Integrating smart meters with low voltage network monitoring addresses the challenges that come with the growth of consumer energy resources.
From a battery-powered childcare centre to an all-electric community pool, $50 million in federal government grants is helping to electrify local government assets and slash power bills.
Survey finds one in three home owners are considering switching off their gas connections in the next decade; one in 10 in the next two years.
Climate Councillor Greg Bourne says solar electrification is unstoppable because it's simply the most cost-effective option. Just ask your neighbour!
Climate Council's Greg Bourne says a new focus on community energy projects and electrification will address some of the missing links in the green energy transition.
An update on how Victoria's State Electricity Commission is rolling out their one-stop-shops for home electrification.
Four good quality solar panels - costing around $500 - would produce enough power for an EV for 20 years. Low cost solar is an incredible opportunity we should not ignore.
The gas war still burns: “We need to think about how to stop misinformation going to households and how to get the right guidelines for people.”
IEEFA's Amandine Denis-Ryan explains why new gas supplies are not needed in the long term, and why we urgently need a nationwide plan for electrification.